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Focus Group Manual

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Healthcare Design Assessment Tools: Focus Group Manual and Moderator's Guide - PDF (PDF)

  • Author: The Center for Health Design and developed by The Picker Institute
  • Format: PDF
  • Publication Date: Dec 1, 1999

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Quick Overview

Initiated by The Center for Health Design and developed by The Picker Institute, this research-based components include several assessment tools to help healthcare managers and designers gather information about consumer's needs, assess their satisfaction, target quality improvement efforts, and identify industry benchmarks.

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Information from the checklist and patient survey helps facility managers identify priorities and strategies for building projects.  At this point, Focus Groups with consumers can help facility representatives learn more about their specific concerns and generate ideas for possible solutions.  Focus groups are also useful in evaluating consumers' perceptions about proposed or completed projects.